FAQ

Frequently Asked Questions

Where do you ship to?
We ship to all 50 US states. We offer free shipping on all orders — no minimum order value required.

How long does delivery take?
Orders are typically processed within 3–5 business days. After dispatch, estimated delivery time is 10–20 business days depending on your location.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can use this link to follow your shipment at any time.

Can I cancel my order?
You can cancel your order free of charge within 24 hours of placing it. After this period, your order will have entered processing and cancellation may no longer be possible. Please contact us as soon as possible at info@rendov.com if you wish to cancel.

Can I change my order after placing it?
Order changes (such as address corrections or product changes) are only possible within 24 hours of placing your order. Please contact us immediately at info@rendov.com if you need to make a change.

How do I return an item?
Please contact us at info@rendov.com within 30 days of receiving your order. Do not send any items back without prior written approval from our team. Full details are available in our Returns & Refund Policy.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) and other payment methods shown at checkout.

I received a damaged or incorrect item. What should I do?
Please contact us within 7 days of delivery at info@rendov.com with photos or a short video clearly showing the issue. We will offer a suitable solution as quickly as possible — whether that's a replacement, a partial refund, or a full refund.

My order hasn't arrived. What should I do?
If your tracking shows no movement for more than 5 business days, or if your estimated delivery window has passed, please contact us at info@rendov.com. We will investigate with the carrier and work to resolve the situation as quickly as possible. Lost packages are always covered — we will make sure you receive your order or a full refund.

I have another question.
Feel free to reach out at info@rendov.com. We aim to respond within 24 hours on business days (Monday to Friday, 9:00 AM – 5:00 PM CET).